BPO Quality Analyst - Kannada
Published date: 2024/01/10
- Location: Hyderabad, Telangana , India
Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience
- Conducting analytics based on the overall interaction data dump and audit sample. - Preparing audit summary along with the findings summary with respect to different aspects of customer experience & Compliance Responsibilities
- The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process...
- Conducting analytics based on the overall interaction data dump and audit sample. - Preparing audit summary along with the findings summary with respect to different aspects of customer experience & Compliance Responsibilities
- The Quality analyst will be responsible for end-to-end process audit by evaluating customer queries and their resolution to identify process...
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