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BPO Quality Analyst

Published date: 2024/01/10
  • Location: Karnataka, Bengaluru, India
Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience - Conducting analytics based on the overall interaction data dump and audit sample

Responsibilities

The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.

Skills

Proficient in Kannada/Telugu/Marathi
Company Name: QDegrees

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