BPO Quality Analyst
Published date: 2024/01/10
- Location: Uttarakhand, Dehradun, India
Responsibilities
• Identify and remedy defects within the production process
• Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that user expectations are met during the testing process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
Requirements and skills
• Proven work experience as a Quality Analyst or similar role
• Experience in quality inspection, auditing and testing
• Excellent communication skills, both written and verbal
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Relevant training and/or certifications as a Quality Analyst
• Identify and remedy defects within the production process
• Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• Compile and analyze statistical data
• Ensure that user expectations are met during the testing process
• Draft quality assurance policies and procedures
• Investigate customer complaints and product issues
Requirements and skills
• Proven work experience as a Quality Analyst or similar role
• Experience in quality inspection, auditing and testing
• Excellent communication skills, both written and verbal
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Relevant training and/or certifications as a Quality Analyst
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