BPO QUALITY ANALYSIS
Published date: 2024/01/10
- Location: Hyderabad, Telangana , India
Roles of Analysts for Call Centers or Contact Center Quality Assurance_.
Quality analysts ensure that agents provide quality service in line with organisational objectives. Optimised quality assurance will increase agents' efficiency through behaviour modification, enhance the quality of service to customers and improve close rates._
• 1. Monitoring calls
• 2. Assess agent performance
• 3. Monitoring trends
• 4. Technological responsibilities
• 5. Competitor call centre analysis
• 6. Design evaluation programs
• Conclusion
Job Type: Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
+91 9321419095
Quality analysts ensure that agents provide quality service in line with organisational objectives. Optimised quality assurance will increase agents' efficiency through behaviour modification, enhance the quality of service to customers and improve close rates._
• 1. Monitoring calls
• 2. Assess agent performance
• 3. Monitoring trends
• 4. Technological responsibilities
• 5. Competitor call centre analysis
• 6. Design evaluation programs
• Conclusion
Job Type: Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Ability to commute/relocate:
• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Preferred)
Speak with the employer
+91 9321419095
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