BPO Process
Published date: 2024/01/10
- Location: Chennai, Tamilnadu , India
Responsibilities Of Candidate Include
• Calling and visiting customers
• Collect payment
• Demonstrates ownership to resolve challenging customer issues, escalating
when necessary.
• Call customers with overdue accounts.
• understand and explain benefits of repayment and credit history of
customer.
• Correct customer misunderstanding on product policy and terms.
• Set up payment plan and follow-up schedule.
• Educate customer on consequences for late payment.
• Escalate difficult or unusable case to team leaders.
• Provide feedback on reason for default to team Leader.
Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages
Age criteria 20 to 29 Years
Location- KR Puram, Bangalore
Skills:- Voice processing, Communication Skills and Payments
• Calling and visiting customers
• Collect payment
• Demonstrates ownership to resolve challenging customer issues, escalating
when necessary.
• Call customers with overdue accounts.
• understand and explain benefits of repayment and credit history of
customer.
• Correct customer misunderstanding on product policy and terms.
• Set up payment plan and follow-up schedule.
• Educate customer on consequences for late payment.
• Escalate difficult or unusable case to team leaders.
• Provide feedback on reason for default to team Leader.
Requires candidates who is fluent in English and Hindi or English and 2 South Indian Languages
Age criteria 20 to 29 Years
Location- KR Puram, Bangalore
Skills:- Voice processing, Communication Skills and Payments
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