BPO Operations Manager -Trivandrum

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BPO Operations Manager -Trivandrum

Ecorgy Solutions
Thiruvananthapuram, Kerala
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1 day ago
Full–time
Ecorgy Solutions, a California based home health care company at Thiruvananthapuram, is looking forward for a vibrant and result-oriented HEAD OF OPERATIONS.

Role: BPO Operations Manager

Employee Size:200

Work location:Elippode, Thiruvananthapuram.

Want to be part of the most disruptive, innovative and established Home Health Care Company in India with a world-class team, long-term vision, performance driven and an ever-growing business on the cards?

Don’t just dream it. Droom it!

We are looking forward for an experienced Head of Operations, who will work directly with the Founders / CEO team to lead all the operational processes including customer support, process excellence and delivery.

What we are looking for:

• Provide inspired leadership company-wide.

• Make high-level decisions about policy and strategy.

• Report to the Senior Management and execute plans as per the goals of the company.

• Develop and implement operational policies and a strategic plan.

• Act as the primary spokesperson for the company.

• Develop the company’s culture and overall company vision.

• Create an environment that promotes great performance and positive morale.

• Work with Operations Managers and other heads of departments very closely to ensure that the client’s mandates are met.

• Work with the Senior Management to determine values and mission, plan and execute for short and long-term goals.

• Identify and address problems and opportunities for the company.

• Work closely with onsite teams, clients, customers and vendors and strategize the delivery model as per the needs.

• Work with internal stakeholders to identify business and technology infrastructure related requirements and work towards improvement and optimization.

• Create, monitor and manage BPO solutions to ensure achievement of performance metrics, service level agreements and continuous process excellence.

• Oversee the day-to-day operations of the company.

• Oversee the company’s budgeting, reporting, and auditing.

• Assure all legal and regulatory documents are filed and monitor compliance with laws and regulations

• Work closely with the human resource department to ensure great hiring.

Position requirements:

• Bachelor’s degree or Master's degree or MBA.

• At least 15 years of total experience in a BPO or similar organization, as VP or Director level position or higher, handling an employee population of 100 or more. Health Care background preferred but not a must.

• Experience in managing teams that performs End to end Customer-service, BPO, Contact Center operations, Inbound, Outbound, Call Center operations, Chat, Voice and Non-Voice operations, Backend and Back-offices operations.

• Knowledge of profit and loss, balance sheet and cash flow management, and general finance and budgeting.

• Ability to build consensus and relationships among executives, partners, and the workforce.

• Understanding of human resources and personnel management.

• Experience with corporate governance.

• Proven negotiation and persuasion skills.

• Ability to understand new issues quickly and make wise decisions.

• Ability to inspire confidence and create trust.

• Ability to work under pressure, plan personal workload effectively, and delegate.

• Candidates local to Thiruvananthapuram preferred.

Benefits of Joining:

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits? Call us at 9061161927

To apply, send your resume to careers@neogencare.net

About ECORGY SOLUTIONS:

Ecorgy Solutions is a Healthcare back office BPO Organization supporting its clients based at California, USA. Ecorgy, with 200 employees supporting in various shifts, assists its clients in providing effective and efficient home health for the patients at home, with the help of highly qualified medical professionals.

Started in the year 2011, the Ecorgy team’s vision is to transform the way healthcare is provided and received by patients at home.

Based at Thiruvananthapuram, Kerala, India and with around 200 health care professionals, Ecorgy offers wide range of services to its clientele. Ecorgy is equipped with an experienced team comprised of seasoned professionals with multilingual capabilities, licensed and certified to deliver quality health care.

Ecorgy Solutions, with its high-quality services, helped its clients achieve YoY growth in terms of both revenue and expansion of their businesses. Ecorgy is currently serving 20 counties of their clients at California, which is guided by a tradition of personal, clinical, and technological excellence in giving the best care.

Ecorgy has helped its clientele by servicing more than 40,000 patients with an average monthly rate of 600 admission and 1000 active patients; paying 1200 home visits a week. Ecorgy also helped its clients to reduce the hospital re-admission rate.

With the assistance of the high-quality leadership team, Ecorgy guided its clientele in achieving 5-star rating among the home health agencies in the USA.

For more details, please visit:

www.ecorgysolutions.com

www.neogencare.com

www.neogenhomehealth.com