BPO Operations Manager
Published date: 2024/01/10
- Location: Hyderabad, Telangana , India
Note: We are exclusively seeking BPO/KPO/ International call center candidates for this position, with relevant experience in the field.
Key Responsibilities:
• Oversee call center operations to ensure adherence to quality, efficiency, and productivity standards.
• Analyze reports and set operational goals; contribute to the development of long-term strategies.
• Maintain effective communication with internal teams and clients, conduct performance reviews, and uphold discipline and process adherence.
• Manage the workforce, inspire teams, and ensure the maintenance of high-quality standards.
• Play a key role in client interactions and manage internal support department functions.
• Report directly to the Director of Operations and manage a diverse team, ranging from executives to operation managers.
• Manage the rotational shift timing from evening 5:30 PM to morning 5:30 AM, with cab facility provided.
Requirements:
• Proven experience of at least 10 years in progressively responsible roles within a call center environment.
• Strong coaching and leadership skills
• Bachelor’s degree or equivalent experience
• Exceptional leadership and team management skills.
• Excellent communication abilities, both verbal and written.
• Strong analytical capabilities and attention to detail.
• Proficiency in handling and resolving complex operational issues.
• Flexibility to manage rotational shift timings effectively
Key Responsibilities:
• Oversee call center operations to ensure adherence to quality, efficiency, and productivity standards.
• Analyze reports and set operational goals; contribute to the development of long-term strategies.
• Maintain effective communication with internal teams and clients, conduct performance reviews, and uphold discipline and process adherence.
• Manage the workforce, inspire teams, and ensure the maintenance of high-quality standards.
• Play a key role in client interactions and manage internal support department functions.
• Report directly to the Director of Operations and manage a diverse team, ranging from executives to operation managers.
• Manage the rotational shift timing from evening 5:30 PM to morning 5:30 AM, with cab facility provided.
Requirements:
• Proven experience of at least 10 years in progressively responsible roles within a call center environment.
• Strong coaching and leadership skills
• Bachelor’s degree or equivalent experience
• Exceptional leadership and team management skills.
• Excellent communication abilities, both verbal and written.
• Strong analytical capabilities and attention to detail.
• Proficiency in handling and resolving complex operational issues.
• Flexibility to manage rotational shift timings effectively
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