BPO Operations Manager
Published date: 2024/01/10
- Location: Hyderabad, Andhra Pradesh, India
Note: We are exclusively seeking BPO/KPO/ International call center candidates for this position, with relevant experience in the field.
Key Responsibilities:
Oversee call center operations to ensure adherence to quality, efficiency, and productivity standards.
Analyze reports and set operational goals; contribute to the development of long-term strategies.
Maintain effective communication with internal teams and clients, conduct performance reviews, and uphold discipline and process adherence.
Manage the workforce, inspire teams, and ensure the maintenance of high-quality standards.
Play a key role in client interactions and manage internal support department functions.
Report directly to the Director of Operations and manage a diverse team, ranging from executives to operation managers.
Manage the rotational shift timing from evening 5:30 PM to morning 5:30 AM, with cab facility provided.
Requirements:
Proven experience of at least 10 years in progressively responsible roles within a call center environment.
Strong coaching and leadership skills
Bachelor’s degree or equivalent experience
Exceptional leadership and team management skills.
Excellent communication abilities, both verbal and written.
Strong analytical capabilities and attention to detail.
Proficiency in handling and resolving complex operational issues.
Flexibility to manage rotational shift timings effectively.
Key Responsibilities:
Oversee call center operations to ensure adherence to quality, efficiency, and productivity standards.
Analyze reports and set operational goals; contribute to the development of long-term strategies.
Maintain effective communication with internal teams and clients, conduct performance reviews, and uphold discipline and process adherence.
Manage the workforce, inspire teams, and ensure the maintenance of high-quality standards.
Play a key role in client interactions and manage internal support department functions.
Report directly to the Director of Operations and manage a diverse team, ranging from executives to operation managers.
Manage the rotational shift timing from evening 5:30 PM to morning 5:30 AM, with cab facility provided.
Requirements:
Proven experience of at least 10 years in progressively responsible roles within a call center environment.
Strong coaching and leadership skills
Bachelor’s degree or equivalent experience
Exceptional leadership and team management skills.
Excellent communication abilities, both verbal and written.
Strong analytical capabilities and attention to detail.
Proficiency in handling and resolving complex operational issues.
Flexibility to manage rotational shift timings effectively.
0 page views
Related listings
-
BPO Call Center Jobs >> Latest Private Jobs >> ChittoorBPOOrganization Name : Amazon Post Name : Call Center Agent Employment Type : Full Time Qualification : 12th Pass, Any Graduate Job Location Type : Work From Home Industry : Private Work Hours : 8 Hours Job Experience : Fresher Salary : 10000/- To 12000...2026/11/09
-
BPO Jobs In Vodafone Anantapalli, Andhra Pradesh, India AnantapalliBPOOLX Home / Jobs / BPO & Telecaller FEATURED BPO Jobs In Vodafone Anantapalli, Andhra Pradesh, India May 22 Details Salary period Monthly Position type Full-time Salary from 18500 Salary to 32500 Description IDEA/Vodafone COMPANY OPEN HUGE VACANCI...2026/11/09
-
Required Call Center Representative in Tirupati AP –...BPOJoin Axis Bank as Call Center Representative job nearby Tirupati to help and solve issues of Andhra Pradesh customers as an Inbound/ Outbound calls, The successful candidate will be able to accept ownership for effectively solving customer issues, co...2026/11/08