Home Jobs Contact
Register For employers Post a Job

BPO Operations Manager

Published date: 2024/01/10
  • Location: Indore, Madhya Pradesh, India
Overview

Job Role Responsibilities

This role involves contributing to day-to-day operation and delivering required Quality and delivery

Numbers. You Will Have To Perform The Following Responsibilities

Should handle overall operations of the center and to ensure that all the needs of the client are met,

while taking care of the needs of employees.

Leading and delivering complex client engagements

Should able to provide excellent customer service

Should conduct daily briefing sessions with Team Leaders(TLs) and assign them targets on a daily

basis.

Should conduct skip level meetings with TLs and agents

Implement and oversee the quality of deliverables, manage team relationships effectively to ensure

exceptional performance.

Provide effective performance feedback through employee recognition, rewards, and disciplinary

action, with the assistance of Human Resources, when necessary. Should prepare weekly,

monthly, quarterly annual reports and present it to the Management and Stakeholders.

Attrition Management

Education Qualification: Graduation / Post Graduation

Competencies Required

Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Good Computer skills, especially MS Excel MS PPT

Excellent communication and leadership skills

Good Analytical and Logical Skills.

Organizational and time-management skills

Decision-making skills

Strong problem-solving, troubleshooting skills

This job is provided by Shine.com
Company Name: TALENT MAX HR & MANGAGEMENT CONSULTANT

Apply

0 page views

Related listings