BPO - Operations Manager
Published date: 2024/01/10
- Location: Tamil Nadu, Chennai, India
The ideal candidate should have at least 8 - 10 years of experience in a Domestic BPO handling a Telecom client / process.
He should have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. Should have handled a FTE count of 150+ with at least 6 Team Leaders and 2 Assistant Managers reporting to him / her.
Responsibilities
• Client handling (Telecom client)
• He should have experience of working on MBRs
• Extensive domain knowledge
• Manage budget to align with goals of business
Qualifications
• 8-10 years of experience in a Domestic BPO
• Handled Telecom Outbound Sales
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business
He should have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. Should have handled a FTE count of 150+ with at least 6 Team Leaders and 2 Assistant Managers reporting to him / her.
Responsibilities
• Client handling (Telecom client)
• He should have experience of working on MBRs
• Extensive domain knowledge
• Manage budget to align with goals of business
Qualifications
• 8-10 years of experience in a Domestic BPO
• Handled Telecom Outbound Sales
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business
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