BPO Operations - Delivery Manager

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BPO Operations - Delivery Manager

Mphasis
Pune, Maharashtra
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5 minutes agoFull–time
Looking for Women Candidates - Leadership Diversity Hire

Experience and skills required:

· Min 16 years’ experience in managing BPO operations – Diversity – Women Talents

· Mandatory experience in Finance task (Invoicing, Forecasting, Budgeting)

· Having hands-on experience on the following is a must: Candidate should have worked in a Financial Services Organization / Project.

· Knowledge across Registered Investment Advisor business and various processes like Reconciliations, Billing portfolio valuation will be an added advantage.

· Candidate should have managed multiple External and Internal audits in the current role.

· Exposure in Capital Markets and Wealth Management clients. Worked with the Backoffice / Mid-office environment

· Strong QA and Audit Management skills

· Should have managed the above businesses directly in the current or past roles

· Candidate should have experience managing US / UK Clients.

· Candidates should have capability of managing large span between 300-500 Headcount

· Candidate should have excellent communication skills (Written/Verbal) and should be able to work collaboratively with all the internal and external stakeholder

· Candidate should have managed direct client interactions in his previous role.

Skills required:

· Strong people management and client relationship management skills

· Excellent communication skills – written & spoken

· Deep Understanding of Operational and Financial Risks.

· Ability to think out of the box and liaison with multiple stakeholders

· Ability to set expectations with clients and internal stakeholders

· Adept at taking quick decisions by reviewing real-time situations

· Good Presentation skills

· Excellent MS-Excel, Word, PowerPoint skills

Looking for Women Candidates - Leadership Diversity Hire