BPO Metrics & Reporting Advisor

Acting as a lead on data mining and reporting projects
Maintaining, analyzing, and interpreting and reporting Healthcare Payer data
Continuously monitoring, identifying, and implementing the best practices, new tools, and methods in the field of metrics and reporting
Creating and implementing executive level reporting strategies
Aligning multiple organizations around difficult or complex solutions and issues in the field of metrics and reporting
Applying a broad knowledge of application programming processes and procedures to the completion of complex assignments
Focusing on systems architecture for global development
Providing advanced research, analytical, problem-solving, and process improvement skills
Pulling data to develop recurring or one-time reports
Maintaining databases, spreadsheets and other tools used in data analysis
Locating and fixing errors in reports
Creating and delivering management dashboards and canned reports to support routine management oversight of business processes to ensure critical insight into exceptions and deliverables
Leading large-scale projects
Leading others on cross-functional projects outside of their own department
Ensuring the highest level of support and communication is provided in an efficient and courteous manner to client, including active involvement in deliverable outputs (when necessary)
Maintaining professional and trusting client relationships
Effectively addressing critical client issues and escalations
Effectively collaborating with BPO Operations Leaders, NTT Leaders to meet/exceed deliverables
Identifying, recommending, and implementing process improvements to increase efficiency, client service levels and financial results
Providing direction to less experienced team members and/or cross-training
This position may be open to all the locations in India including Noida, Gurugram, Chennai, Coimbatore and Bangalore