BPO Manager
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Opening: 1 Nos.
Job ID: 67581
Employment Type: Full Time
Reference:
Work Experience: 3.0 Year(s) To 8.0 Year(s)
CTC Salary: 6.00 LPA TO 7.20 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: ITES/BPO/KPO
Qualification: Any - Any Graduation
Location:
• Ahmedabad
Job Description:
Job Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
• Lead and develop the BPO team, handling recruitment, training, and performance management.
• Establish and optimize operational strategies to meet client needs and internal goals.
• Build strong client relationships, addressing inquiries and identifying improvement opportunities.
• Streamline processes, reduce costs, and maintain high service quality and compliance.
• Analyze performance metrics, prepare reports, and present insights to senior management.
• Foster a collaborative work environment and provide..
Job ID: 67581
Employment Type: Full Time
Reference:
Work Experience: 3.0 Year(s) To 8.0 Year(s)
CTC Salary: 6.00 LPA TO 7.20 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: ITES/BPO/KPO
Qualification: Any - Any Graduation
Location:
• Ahmedabad
Job Description:
Job Description: BPO Manager
Role: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.
Responsibilities:
• Lead and develop the BPO team, handling recruitment, training, and performance management.
• Establish and optimize operational strategies to meet client needs and internal goals.
• Build strong client relationships, addressing inquiries and identifying improvement opportunities.
• Streamline processes, reduce costs, and maintain high service quality and compliance.
• Analyze performance metrics, prepare reports, and present insights to senior management.
• Foster a collaborative work environment and provide..
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