BPO international voice process
Published date: 2024/01/10
- Location: navi mumbai, Maharashtra, India
Job Responsibilities:Handle customer inquiries via phone, email, or chat - both inbound and outbound.Provide top-notch support to resolve customer issues and concerns.Manage customer accounts, update information, and process orders.Build rapport with customers to ensure a positive experience.Escalate priority issues to relevant teams for quick resolution.Utilize CRM tools for effective customer interaction management.Requirements:Previous customer service experience preferred.Excellent verbal and written English communication skills.Strong problem-solving abilities and adaptability.Self-disciplined and able to work independently from home.Computer proficiency and familiarity with CRM systems.
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