BPO Inbound Voice process - Fresher

International Voice Process - Freshers

Salary 25k CTC

Location: Mumbai

Excellent communication skills required

Qualification : 10+2 / 10+3 / 10+2+3 can apply

Work From Office

Responsibilities:

Make outbound calls to the candidate and motivate them to complete a job application.
Schedule/reschedule the first day of work for the employees and share necessary information.
Review the application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates' queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate, and update process documentation as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas that can reduce time, improve accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction
For more details call/ WhatsApp Harish +91-XXXXXXXXXX

Refer Your Friends

Job Type: Fresher

Salary: ₹24,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Schedule:

Night shift
US shift
Ability to commute/relocate:

Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Preferred)
Speak with the employer
+91 +91-XXXXXXXXXX