BPO Health Care
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
1. Manage Escalations Inbox and own the resolution by working with all the required functions
2. Identify action items to de-escalate situations and follow through for effective implementation
3. Monitor repeat callers or multiple paperwork to proactively identify possible escalations
4. Review the escalation thoroughly to determine the root cause
5. Perform analysis of all impacted transactions across all functions
6. Work with IT on related action items and co-ordinate a response to the leadership
7. Generate reporting on applicable metrics for escalation handling, impact and closure
2. Identify action items to de-escalate situations and follow through for effective implementation
3. Monitor repeat callers or multiple paperwork to proactively identify possible escalations
4. Review the escalation thoroughly to determine the root cause
5. Perform analysis of all impacted transactions across all functions
6. Work with IT on related action items and co-ordinate a response to the leadership
7. Generate reporting on applicable metrics for escalation handling, impact and closure
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