BPO Head

dotSolved, headquartered in Silicon Valley USA, is a leading Enterprise Solutions and Services company. We have offices and operations in the USA, Canada, Philippines, and Chennai, India is our offshore development and support centre.

We are a twenty-year-old company specializing in Enterprise Solutions including Oracle Fusion, Oracle NetSuite, Salesforce, RPA & AI with UI Path and Power Automate and Analytics (Tableau, Power BI). We also provide DevOps, custom development services, QA, and Testing Services. Our industry focus has resulted in a number of delighted and long-standing customers in domains such as High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

We specialize in defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in cross platforms dotSolved today guarantees the creation of measurable business value from project engagements leading to accelerated business growth and profitability for our customers.

Responsibilities:

1. Lead and inspire a dynamic finance and accounting team, providing guidance on best practices, process optimization, and fostering a collaborative work environment.

2. Develop and execute strategic plans for the finance and accounting BPO unit, aligning with overall organizational objectives and ensuring financial efficiency.

3. Cultivate strong client relationships by understanding their financial outsourcing needs, ensuring client satisfaction, and identifying opportunities for upselling or expanding services.

4. Drive the acquisition of the new business by identifying and pursuing opportunities in areas such as Finance and Accounting, HR, Analytical and Management Reporting, and Expense Report Processing outsourcing market. Develop and present compelling proposals to potential clients.

5. Establish and monitor key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the finance and accounting team. Implement improvements to meet or exceed performance targets.

6. Ensure compliance with regulatory requirements and industry standards. Implement quality assurance measures to guarantee the accuracy and reliability of financial services delivered.

7. Stay abreast of technological advancements in finance and accounting software and tools. Identify opportunities to leverage technology for process automation and improved service delivery.

8. Invest in the continuous development of the team through training programs, mentorship, and performance feedback. Foster a culture of learning and growth.

Requirements:

• Should be a Qualified Chartered Accountant having 15 - 20 years of work experience in the BPO industry.

• Experience in US Accounting process handling teams of 50-100 members

• Domain areas are Revenue Accounting, Collections, GL, AP, Tax, Cash Apps, Procurement Contracts & Vendor Contracts.

• Proven experience in a leadership role within BPO, specifically managing finance and accounting functions.

• Demonstrated success in business development and client relationship management.

• Must have demonstrated experience in growing and scaling BPO operations and building teams with training, cost optimization and consistently delivering on cost, revenue, and resource utilization targets.

• Strong analytical and strategic thinking skills.

• Must be willing to operate from our Chennai office and work in US Shift timings