BPO Head
Published date: 2026/11/08
- Location: Mumbai, Maharashtra, India
Job Description : Position: BPO HeadReporting : CEOLevel: Leadership Location: MumbaiYear of experience: Any Graduate/PG Degree having 15+ years of work experience and currently working in an BPO Roles and Responsibilities: • Managing their PAN India operations for Customers. • Managing P&L • Provide strategic transition planning â€' from Analog to Digital Contact Center • Lead and manage a team responsible for the overall direction and performance of the teams • Should have driven process excellence projects • Assistance in Selection of Technology Partner for Call centre application with Omni Channel Architecture • Implement the Omni Channel framework in existing customers of WBSPL • Assist in Go To Market Strategy for Contact Centre business • Set the Strategy for the development of across the customer experience, drive change and influence future change/projects to support & achieve improvements in the customer experience
0 page views
Related listings
-
BACK OFFICE CHAT PROCESS VOICE PROCESS BLENDED PROCESSBPOHIRING! WORK FROM OFFICE VOICE PROCESS, CHAT PROCESS AND BLENDED PROCESS LOCATION: ANDHERI, THANE, MALAD, AIROLI, VIKHROLI REQUIRE: HSC FRESHER, GRADUATE FRESHER, WITH EXPERIENCE SALARY: FOR FRESHER- 14K TO 19K WITH INCENTIVES. FOR ANY EXPERIENCE MOR...2026/11/08
-
Bpo Inbound Process Jobs Opening in Jindalx at Thane, MumbaiBPOHiring Candidates, Requirement 6 days with rotational offRotational shifts 24/7 for males Females - 9am to 9 pm any 9 hours rotational shift Shift hours : 9 hour 15 minutes Work From office Location: Mumbai ( Thane ) Languages Known: Average English ...2026/11/08
-
Customer Service RepresentativeBPOHIRING!!! BACK OFFICE / INTERNATIONAL BPO / VOICE AND NON VOICE PROCESS REQUIREMENT: HSC/GRAD FRESHER OR WITH EXPERIENCE LOCATION: MALAD / AIROLI / VASHI / VIKHROLI / THANE / ANDHERI SALARY: 14K TO 35K IN HAND WITH 2K TO 20K INCENTIVES NIGHT SHIFT / ...2026/11/08