BPO Executive
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Roles And Responsibilities • Handle inbound and outbound customer calls professionally and efficiently • Identify customer needs and provide appropriate solutions • Maintain a high level of customer satisfaction through excellent customer service • Resolve customer complaints and escalate issues when necessary • Document all customer interactions accurately and in a timely manner • Process orders, forms, applications, and requests • Follow communication procedures, guidelines, and policies • Upsell products and services to customers when appropriate • Meet personal and team targets • Stay updated on product knowledge and company policies
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