BPO Executive

Our client is looking for energetic, motivated and enthusiastic BPO professionals with good experience in Voice and Technical support.

Job Role:

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Documents transactions by completing forms and record logs.

Required Skills:
Basic computer knowledge
Excellent communication skills

Qualification:
• 12th /Any Graduate
Under Graduate with minimum 6 months experience in BPO.
Age Limit: 18 to 35 Years

Shift Timing:
• Male
• 24*7 shift (Any 9 hours)
Female - Morning 6.00 to 11.00 pm (Any 9 hours)

Salary :
Best as per industry
This is a 24/7 support
Five-day working with
Two days rotational off.
Good communication skills. Good to have Hardware Knowledge Good to have software knowledge Ability to handle irate customers
Solve technical queries
A team player
Active listening and questioning, an eye for.r detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Display Ownership and accountability
• Quickly build trust and confidence with customer
• Own and resolve customer issues efficiently, effectively and empathetically
• Excellent comprehension and articulation skills
• Excellent communication skills written
-knowledge about Computer OS
• Knowledge on basic trouble shooting
• Knowledge on Software Install/ Uninstall
• Knowledge on computer basic hardware like RAM, CPU, MONITOR etc.
,

Qualification:
Under Graduate/ 12th passed and above

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