BPO - Customer Support Voice (Kolkata)

Job Description

Company Profile: MNC Captive Telecom

Job Title: Customer Support Associate (Voice)

Job Role: Handling customer queries / complaints / requests over phone calls

WORK FROM OFFICE
Experience: Candidate should have minimum 6 months and above experience in BPO

Salary: Upto 3.7 LPA

Job Location: Kolkata, DLF2, Rajarhat

Qualification: Under Graduate / Graduate / Post Graduate can Apply

Requirements

Candidate should have,

1.Good Communication skills.

2.Handling calls Over Phone which involves working in different time zones.

3.Handling calls from Global clients and initiating the right responses to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both in verbal and written communication skills.

6.Knowledge of customer service principles and practices.

7.Basic technical knowledge.

Qualification: Under Graduates / Graduates / Post Graduates

Shift: 5 Days Working Rotational 24/7 Shift

Week Off: 2 days rotational week off
Benefits

Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Requirements
1.Good Communication skills. 2.Handling calls Over Phone which involves working in different time zones. 3.Handling calls from Global clients and initiating the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both in verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Basic technical knowledge