BPO ~ Customer Support voice

Job Description

International voice support opening in a top leading MNC (UK Telecom captive)

About Client
Its a multinational telecommunications holding company headquartered in London.

It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

Job Title:
Customer Support Advisor - (voice)

Work from Office

Candidate should have minimum 6months and above months experience in customer service voice role.

Requirements
Candidate should have,
• Good Communication skills.
• Handling customer over the calls which involves working in different time zones.
• Communicate from Global clients and initiate the right responses to them, positively and professionally.
• Flexible to work in shifts.
• Excellent English - both verbal and written communication skills.
• Knowledge of customer service principles and practices.
• Good technical knowledge.

Qualification:
Graduate/Postgraduate.

Experience:
Minimum 6 months in Customer Service voice process.

Shift:
Rotational

Week Off: 2 days rotational week off

Benefits
Both Side CAB
Chance to working with captive unit.
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Requirements
• Good Communication skills.
2. Handling customer over the calls which involves working in different time zones. 3.Communicate from Global clients and initiate the right responses to them, positively and professionally. 4.Flexible to work in shifts. 5.Excellent English - both verbal and written communication skills. 6.Knowledge of customer service principles and practices. 7.Good technical knowledge