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BPO Customer Support Executive

Published date: 2024/01/10
  • Location: Chennai, Tamil Nadu, India
Responsibilities ● Handle inbound queries from customers and provide technical and productsupport via multiple channels (phone, email, chat, Whatsapp,)● Systematically escalate problems to the relevant owners and teams and followthrough on the resolutions to ensure they are delivered● Continually collaborate with multiple departments including Customer Support,Sales, Operations, Back Office, Tech Engineering to understand and developproduct knowledge● Ownership to improve processes by analyzing escalated cases and workingcross-functionally to reduce resolution time and improve the customerexperience● Support in various ad-hoc audits and other internal control initiatives on anongoing basis● Be a great culture fit - have the start-up energy and be ready to be on themove at all times.Skills● Positive get-it-done attitude and proud to contribute to the success of afast-growing startup● Great communication skills, both verbal and written.● Understanding of financial processes● Self-driven and are proactive in nature● Stakeholder managementRequirements● 1-3 years of experience in Customer Support, Customer interaction,● Experience in the field of Fintech , Insurance & Healthcare is an addedadvantage.● Hand-on experience in handling customers
Company Name: Orocrop

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