BPO Customer Care Collections Associate Noida

In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.

• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met

• Analyzing medical insurance claims for quality assurance

• Resolving moderately routine questions following pre-established guidelines

• Performing routine research on customer inquiries.

• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

• Identify the outstanding claims with payers through the reports from clients

• Place calls with payers with regard to outstanding claims

• Document the details of the calls made to payers in DBPMS and the client software

• Coordinate with the team leader in following the processes

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.

• University degree or equivalent that required 3+ years of formal studies of the English language.

• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

• 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

• 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Preferences: -

• Ability to communicate (oral/written) effectively to exchange information with our client.

• * The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

• * All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material