BPO Customer Care Collections Associate
Published date: 2026/11/08
- Location: Chennai, Tamil Nadu, India
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Analysing medical insurance claims for quality assurance.
Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Identify the outstanding claims with payers through the reports from clients.
Document the details of the calls made to payers in DBPMS and the client software.
Coordinate with the team leader in following the processes.
Requirements for this role include :
Ability to work regularly scheduled shifts from Monday-Friday 17 : 30pm to 3 : 30am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience in Medical Billing (AR Follow Up).
6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Analysing medical insurance claims for quality assurance.
Resolving moderately routine questions following pre-established guidelines.
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Identify the outstanding claims with payers through the reports from clients.
Document the details of the calls made to payers in DBPMS and the client software.
Coordinate with the team leader in following the processes.
Requirements for this role include :
Ability to work regularly scheduled shifts from Monday-Friday 17 : 30pm to 3 : 30am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience in Medical Billing (AR Follow Up).
6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
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