Bpo call centre

PURPOSE :

To assist customers access products seamlessly via chat/email and call.

Experienced Support Engineers will get a chance to work on product implementation projects as well.

We are looking for highly motivated Customer support engineers ​who are committed to resolve issues faced by our customers.

Technical Skills:

● Excellent customer handling skills.

● Global customer support experience would be preferred.

● Experience in product support will be an added advantage.

● Good at Microsoft office.

● Able to maintain procedural documents and reports with technical details, for building knowledge base.

● Basic knowledge of HTML.

● Basic understanding of the ticketing tool preferred.

● Basic understanding of computer networks.

● Excellent English communication skills

Attitude :

● Focused and detail-oriented

● Analytical and problem-finding skills

● Good at planning

● Self-learner

Expectations :

○ Regular follow up on each ticket.

○ Any technical issues should be reported to the technical team for immediate fix.

○ Quality of documentation should be maintained on each ticket handled.

Apply :

0- 3 years experience can apply.

Share resume on hr@pyther.com

Work From Office (Ahmedabad)

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:
• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:
• Day shift

Supplemental pay types:
• Performance bonus

Language:
• English (Preferred