BPO Business Sys. Analysis Analyst

• This is often a college graduate who is entering the workforce in their field of study.
• They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
• They handle detailed problems which require standard solutions.
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team user support for a specific application and translates those needs for developing test plans while learning about the application and client.
• Participates in application implementa-tions and tests end user processes
• Assists with the creation of presentations and other materials for end user training.
• Interacts with clients, both internal and external, to supply information.
• Develops customized queries and reports utilizing basic table matrices.
• Logs and tracks problems / work tickets with external product vendors or support organiza-tions.

Skills Required :
• Knowledge of system development methodology, project management and system architecture.
• Demons-trated analytical / problem solving skills.
• Solid influencing and communication skills.
• Ability to translate between non-technical business users and technical IT resources.

•Strong client service attitude.•Organiz-ational and time management skills