BPO Associate Director

In this Role you will be Responsible For
• Manages a staff of professional-level team members or manages a team through lower-level supervisors.
• Works within general policies and management guidance, independently determining approach to managing daily operations.
• Provides guidance and technical advice, becoming actively involved as necessary.
• Provides leadership of assigned departments through subordinate leaders.
• Analyzes budget variances and participates in the development of action plans.
• Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
• Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations.

Requirements for this role include:
• Typically requires 10-12 years relevant experience. Includes 3-5 years managerial/ leadership experience
• Undergraduate degree or equivalent combination of education and work experience
• Advanced influencing and communication skills.
• Advanced client service skills and leadership capabilities.
• Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills.
• Excellent organizational and time management skills.
• Excellent budgeting, business financial and P&L skills.

Ability to develop comprehensive and complex operational and strategic plans