BPO 5 - Customer Service Lead
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job Role ? Manager - Customer service lead
Candidate Expectation: Candidate should have 11+ years of experience in customer service. Overseeing and assessing customer service staffs? activities and providing regular performance-related feedback. Strategizing and monitoring the daily activities of the customer service operations team. Assisting customer service staff with duties where and when required.
Training staff in areas of customer service and company policies. Investigating and solving...
Candidate Expectation: Candidate should have 11+ years of experience in customer service. Overseeing and assessing customer service staffs? activities and providing regular performance-related feedback. Strategizing and monitoring the daily activities of the customer service operations team. Assisting customer service staff with duties where and when required.
Training staff in areas of customer service and company policies. Investigating and solving...
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