Bihar Vacancy 2022 12th Pass

Customer Service Executive

Full Job Description

Customer Service Executive-

In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:
• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required

Preferred skills:
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analysing / understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

Job Type: Full-time

Salary: ₹15,000.00 – ₹22,000.00 per month

Schedule:
• Rotational shift
• UK shift

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:
• English (Preferred