BDM (Business Development Manager)
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
About the job
• Roles & Responsibilities:
• Merchant query resolution in a timely manner to ensure the best possible customer experience
• Handling merchant queries on email, chat and call
• Query resolution for the internal customer i.e. Business Team
• Adhering to customer support guidelines to ensure correct resolution
• Maintaining TAT as per SLA for the process
• * Required Skills:
• * Minimum 2-4 years of relevant experience in customer support, escalations and preferably from a B2B Fintech background
• Proficient in verbal and written English
• Candidates who have already worked with API's or Software.
• Process oriented, proactive and result driven individual
• Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
• Quick learner with an analytical mind to understand back end operations and fintech product
• Roles & Responsibilities:
• Merchant query resolution in a timely manner to ensure the best possible customer experience
• Handling merchant queries on email, chat and call
• Query resolution for the internal customer i.e. Business Team
• Adhering to customer support guidelines to ensure correct resolution
• Maintaining TAT as per SLA for the process
• * Required Skills:
• * Minimum 2-4 years of relevant experience in customer support, escalations and preferably from a B2B Fintech background
• Proficient in verbal and written English
• Candidates who have already worked with API's or Software.
• Process oriented, proactive and result driven individual
• Strong interpersonal skills with the ability to understand the merchant’s requirements to ensure proper resolution
• Quick learner with an analytical mind to understand back end operations and fintech product
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