Banking Operations Manager (Mumbai)

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Banking Operations Manager (Mumbai)

Jupiter
Mumbai, Maharashtra
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23 hours ago
Full–time
About Us:

We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. Our vision is to empower users to achieve financial wellness.

We help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our mission is to inspire healthier financial communities and help people own their relationship with money.

Position Overview:

We are looking for candidates who can execute processes across the banking products, maintain SLAs, and handle escalations to join our banking operation team.

Responsibilities:
• Responsible for defining various operational processes for the products being led
• Defining SOPs for handling customer escalations
• Ensuring the KPIs for the processes are being met
• Working towards optimizing the existing processes to make them more streamlined and efficient
• Working closely with the operations excellence team and the product teams to enable the operations for the product

Requirements:
• 5-8 years of experience working in the banking domain in any one of multiple products - Credit cards, bank transfers including UPI, and lending products.
• Working knowledge of handling customer issues/ disputes across banking products
• Excellent communication and presentation skills
• Hands-on knowledge of MS-office ecosystem
• Most importantly, an innate hunger for learning and executing with an ownership mentality.

Why you should work with us?

We are customer centric and are committed to building a better banking experience. We're a positive, transparent and inclusive community that is result driven and motivated by brilliance. Working with us is not just fun, it's agile, fast paced and collaborative. We've been backed by leading investors like Tiger Global, QED, Matrix , Sequoia and are growing rapidly in the fin tech space - we’ve built a strong community of over 2 million users and are expanding!

If that's not enough, there's always more!

• Need a breather? Game with Jovians on the foosball table, obviously there's a scoreboard !

• Our wholesome health care plans take care of you - whenever, wherever.

• Embrace growth! You'll find people from all walks of life at Jupiter, budding freshers, seasoned veterans - you name

it.

• We take unwinding as seriously as we do hustling - game nights are just our way of downtimes

• Collaboration is key for us - your value isn’t limited to your responsibilities! Feel free to lurk in other departments and share your thoughts!

• Weekly knowledge sharing: Learning doesn’t stop at Jupiter - grab your cup of chai and engage in knowledge sharing from the best in the business, every Wednesday!

And there's always more:

Want to know more about us? Hop onto the links below:

•Our values : https://jupiter.money/who-we-are-and-what-we-aspire-to-be/

• Our Team : https://jupiter.money/team/

• Our funding : https://www.livemint.com/companies/start-ups/neobank-jupiter-raises-86-mn-from-tiger-global-others-at-711-mn-valuation-11640841113400.html https://inc42.com/buzz/neobank-jupiter-raises-inr-100-cr-venture-debt-funding/

Sounds like you’d fit right in? Apply to our job using the link below