Banking

RBL Bank PCRM (Preferred Current Account RM)

Job Title: PCRM (Preferred Current Account RM)

Overall Goal: Current Account RM will be responsible for

· Acquisition of new Business Entity customers and creating CA Book

· Management of Acquired Current Account customers

· Enhancement of the relationship by cross-selling products and services as per the profile & need of the these current account customers

· Deepening the size of the relationship and retention of the customers by providing the best possible services and being the dedicated point of contact for these customers

· Make RBL Bank a primary bank for customer and get maximum wallet share

Key Result / Responsibility Areas:

Acquisition of Business Entity (Current Account) customers –

Ø Acquisition of NTB High Value Current Accounts

Ø NTB Acquisition of Current accounts dealing in international Trade

Ø Identify and Acquire New to Bank working capital limit customers with Trade Limits viz Buyers Credit, PCFC, LC,BG etc

Ø Acquire New to Bank customer requiring Assets Limits Business Loans, Cash Management Services & Door Step Banking, API Banking and other allied Current Account services

RM will have to create his own CA book by self-sourcing, Market Visit & Industry & Area Scoping, External References & Leads.

Portfolio Management –

· Engage with Acquired customer on regular basis and ensure that Group company and Family customers also bank with RBL Bank

· Regularly interact with the customer to build rapport, customer profiling should be used to set customer level objectives post discussion branch Manager/TL. Customer interaction to be regular updated in system provided.

· Ensure that within each customer group a minimum number of stipulated Income Generating products are sold as per the customers profile and needs. RM to Cross sell appropriate products to the customers and ensure activate usage.

· Enhance Values within each of the customer groups by ensuring that a/cs are activated

· Cross Sell Bank Products for revenue generation and engagement

Ø Basis customer business requirement cross sell products like POS , Payment Gateway, Trade /Forex ( LC /BG/ Remittance /OD) , Doorstep Banking Services.

Ø Cross Sell various RBL Bank products like TPP, FD. Credit Card, Loans to customers and related group business/ family

Ø Drive active business transaction through RBL bank account

Ø Should know the customer’s business in order to provide banking and financial solutions

Ø Register customer for various Direct Banking Channels of the bank

Customer Services

· Ensure quality customer service is delivered

· Recording complaints as per the specified process

· Resolving all complaints received from portfolio customers within the stipulated TAT’s and ensure appropriate customer communication on closures

· Preventive complaint management by regular interaction with the customers

Target Achievement

· PC- RM will be given a quarterly and yearly target on revenue, product cross sell and book value build up

· Basis the Target the RM will be tracked on regular basis for achievement of the Targets

· CA RM will be evaluated on Portfolio Score Card

Competencies:

· Sales and Influencing Skills

· Banking Product & Process Knowledge. The candidate should have past experience of Current Account product & processes, Trade & Forex , Door Step banking and other current account related products.

· Planning and Organizing Skills

· Communication & Writing skills

· Knowledge of Competition & Current trends in financial Industry.

Preferred Sector: BSFI

Education: Post Graduate

Experience: Above 3 years in a Current Account /Trade- Forex sales & / or relationship role in any of the sectors mentioned above

Reporting: CA RM will report to Branch Managers

Salary Range: 6 – 8 Lakhs

Job Type: Full-time

Salary: ₹600,000.00 - ₹850,000.00 per year

Experience:
• total work: 5 years (Preferred)

Ability to Commute:
• Gurgaon, Haryana (Required)

Ability to Relocate:
• Gurgaon, Haryana: Relocate before starting work (Required