Banker-Customer Experience

Job Title -

Relationship Banker - First Select

Place of work

Mumbai
Business Unit

Retail Banking
Function

Branch Banking
Job Purpose

The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables.
Roles and Responsibilities

--CASA value build up and new client acquisition.

'- Ensure effective client engagement leading to cross sell.

'- Increase in 'Product holding per customer' within mapped portfolio.

Ensure all the clients engaged are profiled and presented with suitable banking products.
Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
Ensure monthly operating plan is met to improve scorecard and decile rankings.
Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
Custodian of the branch vault, manage vault limits, cash and non-cash transactions.
Ensure Nil instances of cash shortage or excess at teller counter.
Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
Ensure strict adherance to the bank policies and compliance.
Secondary Responsibilities - List the deliverables other than primary, but essential for the role -

Perform audit and ensure compliance to internal and external regulations and guidelines

Provide best in-class customer service to all clients to become their primary banker.