Banker-Customer Experience
Published date: 2024/01/10
- Location: Tiruchirappalli, Tamil Nadu, India
Job Description Form
Role/Job Title - Banker - Customer Experience
Business - Retail Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the primary deliverables
"- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Handle customer queries and complaints
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report"
Secondary Responsibilities - List the deliverables other than primary, but essential for the role
- Perform audit and ensure compliance to internal and external regulations and guidelines
Key Success Metrics
Share of customer wallet, Product Cross Sell targets
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Role/Job Title - Banker - Customer Experience
Business - Retail Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the primary deliverables
"- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Handle customer queries and complaints
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report"
Secondary Responsibilities - List the deliverables other than primary, but essential for the role
- Perform audit and ensure compliance to internal and external regulations and guidelines
Key Success Metrics
Share of customer wallet, Product Cross Sell targets
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
0 page views
Related listings
-
CASA SALES OFFICERBankKey Accountability: The key accountability of the Sales Officer is to acquire new clients around the branch catchment area, build relationship, build Liability Book & generate revenue through cross sell of various banking products. Job Duties And...2026/11/09
-
Equity Dealer Gold Loan ExperienceBankDBFS ASSOCIATE OF DOHA BANK LOOKING FOR EQUITY DEALER AND GOLD LOAN EXPERIANCE PERSONFOR OUR HOSUR BRANCHJob Types: Full-time, Regular / PermanentSalary: From INR15,000.00 per monthBenefits: • Leave encashment • Paid sick time • Provident Fund Schedu...2026/11/09
-
Technical Manager - (Job Number: 2300000673)BankThe Role Responsibilities Strategy • To function as the domain expert in the core banking team and support the core banking products roll out from a functionality and capability perspective. • To function as the conduit between end users and the all ...2026/11/09