Banker-Customer Experience

Job Description Form Role/Job Title - Banker - Customer Experience Business - Retail Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables - Giving the client need based product solutions and, in the process, aligning client requirements with business specifics - Assessing customer propensity and ensuring higher product penetration per relationship - Referencing for more business from existing customers - Handle customer queries and complaints - Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. - Assist in closure of all observations on audit report Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Key Success Metrics Share of customer wallet, Product Cross Sell targets Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities