Banker Authorizer

Form
Role/Job Title -
Bank Authorizer
Business -
Retail Banking
Job Purpose
The role entails working towards achievement of CASA build up, in line with branch targets through efficient and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the primary deliverables
"- Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP
• Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions
• Ensure all the customers visiting the branch are delivered superior service
• Client relationship management and customer services related to retail banking operations
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints"
Secondary Responsibilities - List the deliverables other than primary, but essential for the role
"- Perform audit and ensure compliance to internal and external regulations and guidelines
• Provide best in-class customer service to become their banking partner of choice
Key Success Metrics
CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets
Qualifications
Graduate -
Any discipline
Post Graduate -
Any discipline
Experience
Minimum Number of Years
• 6+ years of relevant experience in Banking or allied Business
Industry
• BFSI
Functional Area
• Retail Liabilities