Banker-Authorizer

Job Description Form Role/Job Title - Bank Authorizer Business - Retail Banking Job Purpose The role entails working towards achievement of CASA build up, in line with branch targets through efficient and cost-effective customer engagement. The role bearer would lead customer service and operations at the designated branch and ensure regulatory requirements. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables - Be solution oriented and ensure customers met are on-boarded on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI), PL, Two-Wheeler Loans, HL, LAP - Coordinate with respective relationship managers for leads of business loans, working capital, POS, CMS, trade transactions - Ensure all the customers visiting the branch are delivered superior service - Client relationship management and customer services related to retail banking operations - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines - Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets Qualifications Graduate - Any discipline Post Graduate - Any discipline Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities