Bank Team Leader Inbound Process Req Female Only
Published date: 2024/01/10
- Location: Thane, Maharashtra, India
Call 8080126356 Shilpa
Job Designation: Team Leader / CEC Team Manager- Inbound
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Job Locations: Thane-(West) & Noida (Sec-142 & 125)
Must be Experience:
Must have at least 5.0 to 8.0 year experience out of it 2-3 years in to team handling experience required with Banking or BFSI sectors only.
Excellent communication skills Verbal & Written
Shift Timings from 7.00 AM to till 8.00 PM) including Sunday & holidays.
Only Female can apply with maximum age limit of 35 years
Job Description:
Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage...
Job Designation: Team Leader / CEC Team Manager- Inbound
Job Grade: Deputy Manager-M3
Department: Customer Experience Center
Job Locations: Thane-(West) & Noida (Sec-142 & 125)
Must be Experience:
Must have at least 5.0 to 8.0 year experience out of it 2-3 years in to team handling experience required with Banking or BFSI sectors only.
Excellent communication skills Verbal & Written
Shift Timings from 7.00 AM to till 8.00 PM) including Sunday & holidays.
Only Female can apply with maximum age limit of 35 years
Job Description:
Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards.
Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks.
Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc.
Manage...
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