Bank Notes-RM

A.
Liaising with internal and external stakeholders Quoting competitive FCY Cash purchase / sale rates to bank notes customers Work closely with branch team to ensure fulfillment of bank note orders of money changer customers of the branch Work closely with Branch Team for timely pick up & delivery of FCY cash transfers between branches B.
Business Development Responsible for income target of the Bank notes business for the mapped branches.
Ensure achievement of the stipulated benchmark margins for FCY buy/sell transactions, fixed time to time.
Ensure each of the mapped branches meets its Bank note income target Ensure each of the mapped branch becomes active on bank notes business Visit to top 25 money changer customers of bank notes business periodically C.
New Customer acquisition Joint visits / calls with branch staff to prospective customers being acquired by the branch for pitching bank note business services.
Carrying out enhanced due diligence on the customers referred by branch to determine their suitability for bank notes business both from FEMA and RBI perspective Extending full support to the sales staff, Head-POR & RSH for acquiring new business and in preparing competitive proposals for acquiring new customers.
Identifying Foreign Exchange potential location / branches for Banknote business.
D.
Customer service & Operations Resolution of customer complaints without affecting the relationship & business.
To understand the demand of currencies region wise and to judicially collate the import indent for the regions, and to see that the currencies are sold within the stipulated timelines.
To ensure that the foreign currency stock holding is maintained optimally in the assigned region always Ensure timely pick-up and deliveries of Foreign currency at Non FES locations/Corporate /Other Banks at the designated tagged Zones/regions.
Liasoning with WBO and Treasury team for import/export of FCY shipment as per schedule.
Responsible for timely recoveries of cancellation charges from customers with the support of TSM.
E.
Training Organizing training session for the staff of other department / divisions in the branch regularly to update the services offered in bank notes business & exploring cross-selling opportunities F.
Risk & Compliance Coordinate & obtain customer documentation for Bank note customers.
Coordinate with branch on the maintenance of KYC & AML documents of all money changer customers dealing in bank notes business tagged to the branches mapped to him.
Ensuring regulatory compliance of all transactions handled in bank notes business Keep constant vigil on the transactions undertaken with the money changers and identify unusual transaction / pattern / spurt in volume & take appropriate action, in consultation with superiors Identification and reporting of suspicious and/or doubtful customers involving possible FEMA violations