Backoffice Quality Manager - FinTech (4-11 yrs)
Published date: 2024/01/10
- Location: Bangalore, Karnataka, India
Backoffice Quality Manager - USA Fintech
- You will help to coach Relationship Managers in their communication by focusing on demeanor, product knowledge, accuracy, customer service performance, and adherence to internal processes. Your responsibilities will include, but are not limited to:
- Reviewing and assessing the quality of customer communication of Relationship Managers via phone, email and chat
- Preparing quality reports and analyzing trends for presentation to senior leaders
- You will help to coach Relationship Managers in their communication by focusing on demeanor, product knowledge, accuracy, customer service performance, and adherence to internal processes. Your responsibilities will include, but are not limited to:
- Reviewing and assessing the quality of customer communication of Relationship Managers via phone, email and chat
- Preparing quality reports and analyzing trends for presentation to senior leaders
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