Back Office Service Desk Agent - English
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Job description
• Receives and sends emails from/to fields technicians
• Serves as a bridge between the operations team and the field technicians
• Keeps the tickets updated in accordance with the protocols based on the field engineer’s feedback
• Receives and handles minor escalations via escalation platform in written form
• Helps with the field logistics in France- assigns tickets for next day to optimize the field engineer’s workload
• Receives and sends emails from/to fields technicians
• Serves as a bridge between the operations team and the field technicians
• Keeps the tickets updated in accordance with the protocols based on the field engineer’s feedback
• Receives and handles minor escalations via escalation platform in written form
• Helps with the field logistics in France- assigns tickets for next day to optimize the field engineer’s workload
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