Back Office Executive

Representative will be working in email escalation process. The Rep is responsible to address and resolve Consumer & Commercial queries, requests and complaints pertaining to credit reports/scores/dispute.

Will be working in consumer dispute & Email escalation process

Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute

Ensure all emails are responded to correctly and completely within the prescribed SL

Must be able to draft responses independently as template responses are to be used selectively

Identify & escalate probable escalations or sensitive issues for faster resolution

Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints

Knowledge, skills and abilities (KSA’s)

Must have minimum 1 year of experience in email processing units

Must have min 1 year of experience in the field of BFSI is Mandatory

Excellent communication skills (English) both verbal and written

Good command over spoken Hindi, should be able read and comprehend consumer complaints in Hindi

Able to work in fast-paced energy, flexible and should be able to handle work load

Strong Customer centric service attitude

Knowledge of MS – Excel

Job Types: Permanent, Full-time

Salary: ₹25,000.00 - ₹32,000.00 per month

Benefits:
• Provident Fund

Schedule:
• Day shift
• Night shift
• Rotational shift

Application Question(s):
• Do You Have work Experience Banking and Financial Domain ?

Education:
• Bachelor's (Required)

Experience:
• total work: 1 year (Required)

Work Location: In person

Speak with the employer
+91-XXXXXXXXXX