Back Office Executive
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Responsibilities:
• Will have to deal with international clients
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Maintain records of the conversations with the customer and analyze the data
• Following instructions and providing administrative assistance
• Back office admin task ·
• Communicate respectfully and politely with potential customers at all time
• Address any questions or issues customers may have
Requirements:
• Strong communication skills (English only)
• Candidates must be confident and should have the ability to handle the international clients.
• Telemarketing and calling experience
• Excellent phone manner and articulation
• Willing to work in night shift/Us Shifts
• US market experience preferable
• Should have worked for the International market
• Must possess strong customer service skills
• Should have hands-on experience in MS OFFICE
• Will have to deal with international clients
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Maintain records of the conversations with the customer and analyze the data
• Following instructions and providing administrative assistance
• Back office admin task ·
• Communicate respectfully and politely with potential customers at all time
• Address any questions or issues customers may have
Requirements:
• Strong communication skills (English only)
• Candidates must be confident and should have the ability to handle the international clients.
• Telemarketing and calling experience
• Excellent phone manner and articulation
• Willing to work in night shift/Us Shifts
• US market experience preferable
• Should have worked for the International market
• Must possess strong customer service skills
• Should have hands-on experience in MS OFFICE
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