Back Office Executive

Back office Executive

Salary-12k-15k

• The Back office Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. He/She conducts data analysis to generate data-driven market insights and manages relationships with business partners. He/She works in a fast-paced digital environment. He/She ensures smooth operation in the e-commerce business. He/She must be collaborative and results-oriented. He/She must be technology-savvy and able to operate well under pressure. Coordinate order processing, delivery and returns of customer orders.

Responsibilities

• Coordinate with other teams on the execution of brand, marketing and e-commerce activities.

• Ensure the fulfilment of customers' orders via store pick of delivery service.

• Execute activities driven by data analytics.

• Identify strategic business partnerships.

• Implement new business collaboration plans.

• Implement preventive and corrective measures of disaster recovery plan.

• Implement the customer loyalty programmes.

• Implement the e-commerce activities.

• Maintain business partnerships.

• Manage a diverse service environment.

• Manage the operations for good service.

• Manage the service quality and customer satisfaction.

• Monitor and maintain proper functionality of the website.

• Observe the sales, promotions, marketing and social media activities over digital platforms.

• Operate and maintain existing IT networks based on the standard operation procedures.

• Prepare insights report on the data-mining outcome.

• Promote good service performance.

• Provide specialised knowledge and insights to the development of technology strategy.

• Track and report the business outcome of data-driven insights.

Sahyog Placement Bhopal

=>Address- 3rd floor,HIG-34 , Shivaji Nagar, Hoshangabad Road, in front of sargam cinema, BHOPAL, Madhya Pradesh - 462016, India

=>Contact Person-

HR Shweta Singh-9111505881(whatsapp)

07554922276

HR Harmeet- 93053 37781

Rupali-7089474316 (whatsapp