Back office agent
Published date: 2024/01/10
- Location: bengaluru, Karnataka, India
Job details
No matching job preferences
Job type
Full-time
Full Job Description
Company Description
lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as well as other travel and leisure related services.
We operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.
Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
The Group is headquartered in Chiasso, Switzerland and is looking for a Contributor – Software Development for its one of the development centre based in Bangalore, India.
Job Description
customer relationships Key responsibilities
Identifying customer needs
Recommending solutions
Solving customer issues in a timely and accurate way
Maintaining job knowledge
Reporting to supervisors
Forwarding unresolved queries to specialists
To be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’ trust.
Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Requirements:
Excellent English knowledge.
Customer service attitude
Additional Information
Hybrid and 6days working
Hiring Insights
Job activity
Posted today
lastminute.com
No matching job preferences
Job type
Full-time
Full Job Description
Company Description
lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as well as other travel and leisure related services.
We operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.
Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.
The Group is headquartered in Chiasso, Switzerland and is looking for a Contributor – Software Development for its one of the development centre based in Bangalore, India.
Job Description
customer relationships Key responsibilities
Identifying customer needs
Recommending solutions
Solving customer issues in a timely and accurate way
Maintaining job knowledge
Reporting to supervisors
Forwarding unresolved queries to specialists
To be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’ trust.
Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Requirements:
Excellent English knowledge.
Customer service attitude
Additional Information
Hybrid and 6days working
Hiring Insights
Job activity
Posted today
lastminute.com
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