AVP/Senior Manager - Knowledge Management & Training - BPO/KPO/IT
Published date: 2026/11/06
- Location: Bangaluru, Pune, India
AVP / Senior Manager - Knowledge Management and Training
Role: - AVP / Senior Manager - Knowledge Management and Training
Location- Pune
Role Description:
The role will be the owner of the Knowledge Management Portal, and the documents repository and manage the seamless integration. Ownership of these process standards will require working with other functions of the organization to help define and develop the Continuous Improvement standard ways of working.
Will be responsible for leading the Knowledge Management and Training teams. Will be responsible for streamlining and managing the knowledge management framework, identifying training needs and conducting the relevant support, guidance, and training as required
General Responsibilities :
- Build and Own the Knowledge management framework, assess current state of existing content
- Responsible for defining and driving the Knowledge Management initiative for the team. This includes Defining how to satisfy the spirit and intent of the KM standards, Gap assessments and working with teams on actions required and Ensuring consistent compliance
- Maintain developed framework and training details to ensure latest content is found on the site/tool. Work with key stakeholders (Sites, SME- s, L&D, etc) for key updates and identify new content that needs to be highlighted and used
Role: - AVP / Senior Manager - Knowledge Management and Training
Location- Pune
Role Description:
The role will be the owner of the Knowledge Management Portal, and the documents repository and manage the seamless integration. Ownership of these process standards will require working with other functions of the organization to help define and develop the Continuous Improvement standard ways of working.
Will be responsible for leading the Knowledge Management and Training teams. Will be responsible for streamlining and managing the knowledge management framework, identifying training needs and conducting the relevant support, guidance, and training as required
General Responsibilities :
- Build and Own the Knowledge management framework, assess current state of existing content
- Responsible for defining and driving the Knowledge Management initiative for the team. This includes Defining how to satisfy the spirit and intent of the KM standards, Gap assessments and working with teams on actions required and Ensuring consistent compliance
- Maintain developed framework and training details to ensure latest content is found on the site/tool. Work with key stakeholders (Sites, SME- s, L&D, etc) for key updates and identify new content that needs to be highlighted and used
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