AVP Deputy Branch Manager

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Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs.

Role Purpose
• To assist the Branch Manager in driving the Bank ROP requirements by maintaining high level of service standards and internal control requirements.
• Work jointly with the Branch Manager to ensure achievement of the business objectives from sales as well as service point of view.
• Assist in creating and maintaining the Branch environment where the team maximises performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group.
• To work closely with various teams – sales, service & teller, in order to achieve a high level of customer satisfaction together with operational efficiency.

Principal Accountabilities

Impact on the Business / Function
• Assist the Branch Manager in driving ROP targets for the branch and related activities
• Act as a Branch Manager in the Branch Manager’s absence
• Help the BM in Delivering the branch performance measures and plan (as defined by WPB)
• Contributes to improving productivity in the branch
• Contributes to area/ branch profitability
• Deliver service and support for non-RBWM business that is directed through branch and support cross-business collaboration