AVP - Customer Services Operations - BPO/ITeS
Published date: 2026/11/06
- Location: Hyderabad, India
Understanding P&L. Revenue, Customer Services Ops.
Location: Hyderabad
GOL role - Managing a span of 300 people
People with a combination of Operations + Transformations.
responsibilities.
- Own and drive the Customer Care Operations for the business segment at a National level to drive customer delight.
- Would be responsible for ensuring continuous improvement on customer experience.
- Would be responsible to ensure that operations are optimized, streamlined and as per the agreed KPIs.
Leverage on technology to bring in quantum changes in operations efficiencies to service the customer better. Test and establish new strategies to improve the customer service experience.
- Keep ahead of industry's developments and apply best practices for continuous improvement.
- Work with cross functional teams to drive continuous improvement.
- Provide timely feedback to drive robust performance management
- Drive systematic knowledge management and a continuous learning process to better enable the customer care team to meet market and client needs
- Periodically report budget utilization and investigate spending variances to drive cost consciousness across the team
Location: Hyderabad
GOL role - Managing a span of 300 people
People with a combination of Operations + Transformations.
responsibilities.
- Own and drive the Customer Care Operations for the business segment at a National level to drive customer delight.
- Would be responsible for ensuring continuous improvement on customer experience.
- Would be responsible to ensure that operations are optimized, streamlined and as per the agreed KPIs.
Leverage on technology to bring in quantum changes in operations efficiencies to service the customer better. Test and establish new strategies to improve the customer service experience.
- Keep ahead of industry's developments and apply best practices for continuous improvement.
- Work with cross functional teams to drive continuous improvement.
- Provide timely feedback to drive robust performance management
- Drive systematic knowledge management and a continuous learning process to better enable the customer care team to meet market and client needs
- Periodically report budget utilization and investigate spending variances to drive cost consciousness across the team
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