AVP - Client Operations - Utilities - BPM Industry (8-15...
Published date: 2026/11/10
- Location: Uttar Pradesh , Noida , India
Work from Office- 5 days working
Shift timings- 12 PM-9 PM
Location- Noida
Opened this on Alt too for details.
- Minimum 8-10 years of post-qualification experience out of which the last 5+ years should be in the BPM industry
- Previous experience in managing Client Operations (Preference - Utilities) is preferred
- Responsible for overall management and oversight of the assigned areas branches including planning, strategy, organizational structure, budget and resource allocation
- Keeps abreast of new technologies and applications, and their implications for the assigned area
- Support the business location strategy, seeking opportunities to hub or de-hub processes as appropriate whilst maintaining resiliency capabilities at all times
- Recognize and drive regional improvement opportunities arising from local situations
- Ensure all operational procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally
- Build exceptional relationships with business partners and stakeholders
- Ensure implementation of best practices across the assigned branches
- Ensure sufficient internal controls and procedures to minimize risk - able to drive the risks and controls agenda
- Manage Client Operations for a client
- SLAs and Client Management
- Team management
Shift timings- 12 PM-9 PM
Location- Noida
Opened this on Alt too for details.
- Minimum 8-10 years of post-qualification experience out of which the last 5+ years should be in the BPM industry
- Previous experience in managing Client Operations (Preference - Utilities) is preferred
- Responsible for overall management and oversight of the assigned areas branches including planning, strategy, organizational structure, budget and resource allocation
- Keeps abreast of new technologies and applications, and their implications for the assigned area
- Support the business location strategy, seeking opportunities to hub or de-hub processes as appropriate whilst maintaining resiliency capabilities at all times
- Recognize and drive regional improvement opportunities arising from local situations
- Ensure all operational procedures are in compliance with industry and legal regulatory rules and guidelines both locally and globally
- Build exceptional relationships with business partners and stakeholders
- Ensure implementation of best practices across the assigned branches
- Ensure sufficient internal controls and procedures to minimize risk - able to drive the risks and controls agenda
- Manage Client Operations for a client
- SLAs and Client Management
- Team management
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